FAQ

FAQ

Curious minds welcome!

This FAQ page summarises frequently asked questions to provide a quick overview of the most important information. If a specific question is not included, please do not hesitate to contact us – we will be happy to help!

VISITORS

GENERAL

Where can I buy tickets?

Tickets for events at our venues can be purchased in the online ticket shop via oeticket.
For all those who like it “classic”, here are the oeticket sales points in your area: www.oeticket.com/outlets

To the ticket shop
What is the best way to travel by public transport?

The MCG is easy to reach by public transport.
Graz Ostbahnhof railway station is only 500 metres away from the Messeplatz site. Congress Graz and the sports facilities of Stadion Graz-Liebenau GmbH are also perfectly connected to the public transport network.
Further information can also be found on our page “Travel & Parking“.

To the route planner
Are the tickets valid as public transport tickets?

If the event tickets are also valid as public transport tickets, a note is printed on the ticket itself with the applicable zone.

What are the reception opening hours at the MCG Office?

Our office “playing times”:

Mo – Thu*:
08.00 – 17.00

Fri*:
08.00 – 15.00

*excluding public holidays. Subject to changes & adjustments!

Are dogs allowed?

For reasons of safety and consideration, dogs are unfortunately not permitted on our premises or at events and trade fairs (with the exception of therapy and assistance dogs).

EVENTS & TRADE FAIRS

Where can I park?

All information about arrival & parking can be found on our page “Travel & parking“.

Learn more
Are there disabled parking spaces?

Disabled parking spaces vary depending on the event or trade fair. We provide information on this on the respective event details page. Parking spaces are generally available in the barrier-free underground car park Fröhlichgasse 20, 8010 Graz (lift available), these are not free of charge and must be paid for.

Learn more
Is there a coach park?

In principle, we have very limited space for coaches. For this reason, it is only possible to park coaches on site for individual or selected events. However, this must be agreed in advance with the respective project management!

Can I park with a camper van or caravan?

Motorhomes can park here, but overnight stays are not permitted. Unfortunately, our space is too limited for caravans, which is why it is not possible!

Where is the entrance?

The entrances vary depending on the event or trade fair. Information on this can be found on the respective event details page.

To the event overview
When does the event start and when is admission?

The start and admission times vary depending on the event or trade fair. Information on this can be found on the respective event details page.

To the event overview
Where can I buy tickets?

Tickets for events at our venues can be purchased in the online ticket shop via oeticket.
For all those who like it “classic”, here are the oeticket sales points in your area: www.oeticket.com/outlets

To the ticket shop
How much is the entrance fee?

Admission prices vary depending on the event or trade fair. Information on this can be found on the respective event details page.

To the event overview
Is there a box office or where can I pick up my tickets and where can I find the guest list?

In principle, there is a box office for every event or trade fair. If the event is already sold out, no more tickets will be available.

At the MCG / Conrad-von-Hötzendorfstraße location, the box office for events is always run by the Ö-Ticket Centre to the left of the main entrance to Stadthalle Graz. You can also pick up your deposited tickets here.
In principle, however, please always look out for signs on site – the box office and guest list information may be located elsewhere.

At the Congress Graz / Sparkassenplatz location, the box office is located in the foyer on the ground floor.

To the event overview
From what age is attendance at the event permitted?

The age limit varies from event to event and from Organizer to Organizer. Information on this can be found in the respective general terms and conditions of the organiser or from the Organizer directly. You will also be informed about any age restrictions when purchasing tickets via oeticket.

What are the opening hours of the fair?

Opening hours vary depending on the trade fair. Information on this can be found on the respective trade fair detail page.

To the event overview
Are dogs allowed?

For reasons of safety and consideration, dogs are unfortunately not permitted on our premises or at events and trade fairs (with the exception of therapy and assistance dogs).

Can drinks be taken into the hall?

LOCATION STADTHALLE / MESSE / MESSECONGRESS GRAZ:
This varies depending on the event, but in most cases drinks purchased on site may be taken into the hall in cups. A notice will be displayed on site or security staff will point this out.

LOCATION CONGRESS GRA:
This varies depending on the event. Any regulations in this regard will be displayed on site.

Can I leave suitcases and large items of luggage at the cloakroom?

Suitcases and large items of luggage may not be left at the cloakroom.
However, there are lockers on our premises that can be used. You must first insert a one-euro coin and then a two-euro coin. The two-euro coin will be returned to you after your stay, so the usage fee is one euro.

Open Air: Will the concert be cancelled if it rains?

No, the concert will not be cancelled in this case – we will simply dance in the rain and still party like never before!
Should there be any severe weather warnings, we will of course monitor the situation very closely and inform you immediately on site and via our website or on our social media channels as soon as there are any changes.

Please note: Umbrellas are not permitted on site and cannot be handed in. There is also no cloakroom at open-air events. So please take precautions and bring a mackintosh or rain protection.

EXHIBITORS

GENERAL

How can I book an exhibition stand?

Ready for your grand entrance? We don’t just create an exhibition stand, we create your own personal stage! We showcase your brand at trade fairs and visitor exhibitions and ensure that your stand is a crowd-puller. We look forward to hearing from you!

Learn more
What are the set-up and dismantling times?

The set-up and dismantling times vary depending on the trade fair. Information on this can be found on the respective trade fair details page.

To the event overview
Where can I park?

Parking facilities vary depending on the trade fair. We provide information on this on the respective trade fair detail page.

To the event overview
What is the address for deliveries?

Graz Trade Fair Centre
For the attention of Haustechnik
Fröhlichgasse 20 / Entrance 2
8010 Graz

ORGANIZERS

GENERAL

I would like to hold an event or hire rooms at your venue!

Are you planning an event and still looking for a suitable location? We will be happy to help you! Whether it’s large or small, a concert, congress, show or sporting event – we have the right venue for everything.

Learn more
Which locations & rooms are in your portfolio?

Where emotions are sparked, visions are realised, experiences are shared & information is conveyed. Our locations offer more than just a space – they create atmosphere, arouse emotions and bring your event to life.

Learn more
Is there a coach park?

Our space for coaches is generally very limited. For this reason, it is only possible to park coaches on site for individual or selected events. However, this must be agreed in advance with the respective project management!

ANY FURTHER QUESTIONS? WE ARE HAPPY TO HELP!
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